Business Etiquette Training
Corporate Etiquette
The American Academy of Etiquette provides training and instruction across the country to corporations, business conferences, non-profits, individuals as well as universities. Let us prepare a unique program designed for your event.
Testimonial
“Lisa came into our organization and provided our professionals with an excellent, relevant and interactive presentation as it relates to professionalism, dressing for success, and bringing etiquette back into our everyday lives, both personal and professional. Lisa has great energy and really captivates her audience during her presentation.”
Maureen O. ReynoldsSenior manager of the Stanford, Conn., office of Deloitte & Touche
Speaking topics include the following:
Personal Branding
- Who do you think you are:
- Setting an intention for your personal brand
- First impressions:
- What your first impression says about you
How you can “raise the bar”
- What your first impression says about you
- Your professional appearance:
- How slight changes and attention can catapult your chance of success in the workplace
- How not knowing can stifle your career
- The difference between business casual and weekend attire
- Non-verbal communication skills:
- Various types
- Power of the handshake
- What’s appropriate and what’s not
- How these can enhance your brand
- E-mail Etiquette:
- What to send
- How to say it – keeping in mind the goal and the tone
- When to avoid sending an e-mail and making a human connection instead
- How gossip can stop you in your tracks
- It’s all in the attitude:
- What is yours
- How do I handle someone on my team who has a bad attitude
- What if I’m the one with the attitude
- Thank you in business:
- Is it appropriate to send an e-mail or a text
- Should I share over Facebook
Generational Differences
- The 4 generations employed in today’s workforce:
- Traditionalist
- Baby Boomer
- Gen X
- Gen Y – Why this generation will represent 30% of the workforce by 2012
- Core values and personality styles found in each generation
- How identifying the styles first can help you connect with that generation
- Strengths vs. weaknesses of each generation
- How weakness is not a “downside”
- Catering to a particular generation:
- Enhance internal and external relationships
Networking
- The importance of the human connection
- How to handle an initial meeting:
- Hint – don’t give too much away
- Creating rapport and trust immediately
- How to ask for what you need when networking
- What is your 30 second “elevator pitch”
- Being perceived as interesting at networking events
- How to develop and grow business relationships
- How to build relationships internally:
- Get out of your cubicle and ask a colleague or client to lunch
- How to properly introduce business associates
- How to network the right way at company events and functions
- How to give back to your community through networking
- How to network to different generations
- Social networking:
- How does it fit in with your workplace
- Explanation of giving and receiving business cards
- How to follow-up effectively and get results
The Art of the Business Meal
- How to invite a colleague or client to lunch or dinner
- What hosting an on premise/off premise meal says about you
- How to navigate:
- The place setting - Which fork do I use? Where is my bread plate
- The 4 course meal
- American and Continental Style dining
- What is the difference
- Conversation during the business meal
- When to talk business
- When to engage in non-business communication
- Handling the bill and tip
- Ways to follow-up after the meal
Call now for more information 610-212-1862.
